Privacy Policy

01Scope and Acceptance

This Policy applies to all users of Enhance AI worldwide, including users in the U.S., EU/EEA, UK, California, and other jurisdictions. It covers information collected through our website, apps, APIs, and any other Enhance AI services (the "Service").

By creating an account or otherwise using the Service, you accept the collection, use, and disclosure of your information as described here. Your continued use of the Service after changes to this Policy are posted will constitute acceptance of those changes.

02Information We Collect

We collect several categories of information from and about you:

Contact and Account Information

When you register for an account or contact support, we collect your name, email address, billing address, and other contact details. We also record your chosen username and details of your subscription plans and usage.

Payment Information

We use Stripe as our payment processor. When you subscribe or make a purchase, Stripe collects your credit card or financial data. We do not store full credit card details on our servers; we only retain a transaction confirmation from Stripe.

User Provided Content

We collect any images, videos, text prompts, or other content you upload or generate through the Service. This includes any inputs (such as text or reference images) and the outputs (generated images/videos) you create.

Usage and Technical Data

We automatically collect log and usage data about your interaction with the Service, including your IP address, device and browser information, page views, feature usage, timestamps, and error reports.

Tracking and Analytics Data

We use cookies and similar technologies to track your activity. This may include session cookies, device identifiers, and analytics data (e.g. pages visited, features used).

03How We Use Your Information

We use your information for the following purposes:

• Operate and Improve the Service: Provide, maintain, and enhance the Enhance AI platform
• Account Management: Create and manage your account and subscription
• Payment Processing: Process transactions for subscriptions, credits, or purchases
• Communications: Provide updates, notices, technical support, and security alerts
• Marketing and Personalisation: Personalize communications and improve the Service
• Analytics: Analyze usage patterns to better understand and improve the Service
• Legal and Security: Comply with legal obligations and detect or prevent fraud
• Policy Enforcement: Enforce our Terms and policies

04Legal Basis for Processing

If you are in the European Union, European Economic Area, or the UK, we process your personal data under one or more of the following legal bases:

• Contract Performance: Processing necessary to fulfil our contract with you
• Consent: Processing based on your consent (for example, marketing communications)
• Legitimate Interests: Processing for our legitimate interests (such as improving our Service)
• Legal Obligations: Processing necessary to comply with laws or regulations

05Sharing and Disclosure of Information

Enhance AI does not rent or sell your personal information to third parties for their marketing. We disclose your information only as described below:

• Service Providers: We share information with trusted third party service providers who perform services on our behalf (cloud hosting, customer support, email delivery)
• Third Party AI Models: AI content generation is powered by third party models. When you submit prompts, we send that data to these providers
• Public Areas: If you publish content in a public gallery, that content will be visible to other users
• Advertising/Analytics Partners: We may share anonymized or aggregate usage data with analytics and advertising partners
• Legal Compliance: We may disclose information if required by law or to protect our rights and safety

06Data Retention

We retain personal information only as long as necessary to fulfil the purposes in this Policy. For example, we keep account and billing records for as long as your account is active and for legal purposes (such as tax requirements).

Log and usage data are generally kept for a shorter period, except when needed for security or to comply with a legal obligation. When you delete your account or request deletion, we will erase your personal data promptly unless retention is required by law.

07User Rights and Controls

Enhance AI respects your data protection rights. Subject to applicable law, you have the following rights:

• Access and Portability: Request a copy of the personal information we hold about you
• Rectification: Correct or update inaccurate or incomplete information in your account
• Erasure (Right to be Forgotten): Request deletion of your personal data
• Restriction/Objection: Ask us to restrict or stop processing your personal data in certain circumstances

To exercise any of these rights, please contact us at support@enhanceai.art. We will verify your identity and respond within the timeframe required by law.

08Cookies and Similar Technologies

We and our partners use cookies, web beacons, and other tracking technologies to collect information about your use of the Service. These technologies help us remember your settings, enable core functionality, analyse traffic, and personalize your experience.

You can control or disable cookies through your browser settings, but disabling cookies may prevent parts of the Service from working correctly.

09Security of Your Personal Data

At Enhance AI, we take the protection of your Personal Data seriously. We implement industry standard security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.

Your Personal Data is stored and processed only within the jurisdictions of certain countries where we operate and where data protection laws provide adequate safeguards.

10Data Access, Portability, and Deletion

You can view, export, or delete much of your information via your account dashboard. To download your personal data or generated content, follow the instructions in your account settings.

To delete your account and all associated data, please use the account deletion process in your dashboard or contact support. We will honor deletion requests promptly, except for data we must keep for legal or business reasons.

11Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from anyone under 13 years of age. If we become aware that a child under 13 has provided us with personal data, we will promptly delete that data.

If you are a parent or guardian and believe your child under 13 has used the Service or submitted information, please contact us to have their data removed.

12NSFW & Prohibited Content Policy

Content Moderation Data We Collect

To enforce our NSFW Policy, we automatically collect and process all prompts, inputs, and generated outputs submitted through the Service. This data is analysed by automated AI classifiers and, when flagged, reviewed by our human moderation team. We retain records of policy violations including the offending content, associated account identifiers, IP addresses, and timestamps, for the purpose of enforcement, legal compliance, and fraud prevention.

How Prohibited Content Is Handled

When prohibited content is detected, whether automatically or via a user report, we will:

• Immediately block generation or delivery of the flagged content.
• Permanently delete the offending content from our servers.
• Immediately and permanently terminate the associated account.
• Retain violation records for legal compliance and to prevent re registration.
• In cases of CSAM or non consensual intimate imagery, report the violation and associated data to NCMEC, Interpol, and/or relevant Indian and international law enforcement, as required by law.

Data Disclosure to Authorities

Where required by law or in response to a lawful request by a public authority (including national security, law enforcement, or judicial orders), we will disclose user data, including account information, IP logs, prompt history, and generated content, without prior notice to the user. We are legally obligated to cooperate fully with such requests and to preserve relevant records during any investigation.

No Expectation of Privacy for Prohibited Content

Users have no expectation of privacy with respect to content that violates our Terms of Service or this Policy. By using Enhance AI, you acknowledge and consent to the monitoring and moderation of all generated and uploaded content for the purpose of enforcing our NSFW and Acceptable Use policies.

13Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will post the new version on our website with a revised "Last updated" date and, if required, notify you (for example, via email or in product notification). Your continued use of the Service after any update indicates your acceptance of the revised Policy. We encourage you to review this Policy periodically.

14Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

support@enhanceai.art

We will try to address and resolve your inquiries in a timely manner.